Copilot Studio Specialist
About this role
We’re seeking a Copilot Studio Specialist to join our AI automation team in Viseu. You’ll design and implement intelligent conversational solutions that automate 70% of support tickets and deliver measurable cost savings. Work with cutting-edge AI technology while transforming customer service operations for clients across Europe.
What you’ll do
AI solution development
- Design intelligent chatbots and virtual agents that handle complex customer interactions
- Implement knowledge base integrations for accurate, contextual responses
- Create automated workflow triggers that streamline business processes
- Build multi-channel deployment solutions (web, Teams, mobile)
Business impact delivery
- Analyze support ticket patterns to identify high-impact automation opportunities
- Implement sentiment analysis and smart escalation protocols
- Develop ROI-focused automation strategies with quantified outcomes
- Create predictive maintenance AI assistants for industrial clients
What we’re looking for
Required skills
Copilot Studio
Power Virtual Agents
Power Automate
NLP Understanding
3+ Years Experience
English Fluency
Nice to have
Azure OpenAI
API Integration
Dataverse
MS AI Certs
Portuguese
What we offer
Competitive salary
Market-aligned compensation
Hybrid work
Flexible office + remote model
Learning & development
MS certifications + training budget
Health insurance
Comprehensive coverage
Cutting-edge tech
Work with latest AI platforms
International projects
Clients across Europe
Career growth
Clear progression paths
Viseu office
Modern workspace in the city center