Automate 70% of Support Tickets with Copilot Studio
Turn repetitive customer interactions into intelligent conversations that resolve themselves while maintaining premium experience
Our Copilot Studio Services
From strategy to deployment, we handle every aspect of your intelligent automation project
Strategy & Consulting
WHAT WE DO
- Process mapping and automation opportunity analysis
- ROI modeling and business case development
- Technology architecture and integration planning
- Success metrics definition and KPI framework
We analyze your current support processes and design an intelligent automation strategy that maximizes ROI and customer satisfaction.
- Natural language understanding
- Knowledge base integration
- Pattern recognition from ticket history
- Intelligent escalation with sentiment analysis
- Continuous learning from interactions
Custom Development
WHAT WE DO
- Conversation design and natural language processing
- Knowledge base integration and content optimization
- Custom connectors for CRM, ERP, and proprietary systems
- Advanced AI training and machine learning implementation
We build sophisticated Copilot solutions tailored to your specific business needs, integrating with your existing systems and workflows.
- Copilot that understands your business
- Seamless integration with existing tools
- Brand-consistent user experience
Deployment & Integration
WHAT WE DO
- Multi-channel deployment (Web, Teams, WhatsApp, Mobile)
- Enterprise system integration (Dynamics 365, SAP, custom APIs)
- Security implementation and compliance setup
- User training and change management support
We handle the complete deployment of your Copilot across all channels while ensuring seamless integration with your business systems.
- Unified experience across all touchpoints
- Enterprise-grade security and compliance
- Smooth user adoption and minimal disruption
Monitoring & Optimization
WHAT WE DO
- Real-time performance monitoring and analytics
- Conversation analysis and optimization recommendations
- AI model retraining and knowledge base updates
- ROI tracking and business impact reporting
We provide ongoing monitoring, analytics, and continuous optimization to ensure your Copilot delivers maximum value and keeps improving.
- Continuously improving performance
- Clear visibility into ROI and impact
- Proactive optimization and updates
How We Implement Your Copilot Solution
Our proven approach ensures successful deployment and maximum user adoption
Discovery & Planning
We analyze your current processes, identify automation opportunities, and create a detailed implementation plan with clear timelines and success metrics.
Design & Prototyping
We design the conversation flows, user experience, and system architecture, creating working prototypes for early validation and feedback.
Development & Integration
We build your custom Copilot solution, integrate it with your existing systems, and conduct thorough testing to ensure reliability and performance.
Deployment & Training
We deploy your solution across all channels, provide comprehensive user training, and support your team through the transition period.
Monitor & Optimize
We continuously monitor performance, analyze user interactions, and optimize the system to improve accuracy, efficiency, and user satisfaction.
Ready to Start?
USE CASES
How Clients Use Our Copilot Solutions
Real-world applications across different industries and business functions
💻 SaaS Customer Support
Automate technical support for software platforms, handling API questions, troubleshooting, and account management.
- API documentation and integration help
- Account setup and configuration guidance
- Billing inquiries and subscription management
- Bug report collection and triage
🏦 Banking & Financial Services
Secure, compliant customer assistance for account inquiries, transactions, and financial product information.
- Account balance and transaction history
- Credit card and loan application status
- Fraud alert verification and management
- Investment portfolio summaries
🏭 Manufacturing Operations
Internal operations support for equipment monitoring, maintenance scheduling, and process guidance.
- Equipment status checks and alerts
- Maintenance scheduling and work orders
- Safety protocol guidance
- Inventory and parts ordering
🛒 E-commerce Support
Handle order inquiries, product recommendations, and customer service issues with personalized assistance.
- Order status and delivery tracking
- Product recommendations and comparisons
- Return and exchange processing
- Size guides and product specifications
⚕️ Healthcare Patient Support
HIPAA-compliant patient assistance for appointments, prescriptions, and basic health information with proper triage.
- Appointment scheduling and reminders
- Prescription refill requests
- Insurance verification and coverage
- Basic health information and FAQs
🏨 Hospitality Guest Services
Multi-language guest assistance for hotels, handling reservations, amenities, and local recommendations.
- Room service and amenity requests
- Local attractions and restaurant recommendations
- Check-in/out assistance and room changes
- Concierge services and booking support
Ready to automate 70% of your support?
Get a free 2-week assessment using our proven methodology to identify your automation opportunities and calculate exact ROI
🔍 Process Analysis
Complete audit of current support workflows and ticket patterns
📋 Clear Roadmap
Step-by-step plan with timelines, resources, and success metrics
🎯 Quick Wins Identification
Immediate automation opportunities for fastest time-to-value
What’s included: Process audit • ROI analysis • Technology recommendations • Implementation roadmap